Who we are
Highlands Tank Pros (“we”, “us”) is a lead-matching service operated by Alexander John Lanz, sole trader, ABN 90 632 856 615. We connect Southern Highlands property owners with independent rainwater tank installers and plumbers. This policy explains how we handle personal information in line with the Australian Privacy Principles.
What we collect
When you call or use our quote form, we collect the details you give us: usually your name, phone number, suburb, the tank or service you need and a description of your site.
How we use and share it
We use your details to respond to your enquiry and to match you with an independent local installer. To do that, we share your details with that installer so they can contact you and quote. The installer handles your information under their own privacy practices. We don’t sell your personal information.
Service providers
Our quote form is processed by FormSubmit (formsubmit.co), which emails your details to us, and our website is hosted by a third-party provider. Calls may be handled by a phone service provider.
Storage and security
We take reasonable steps to keep your information secure and only keep it for as long as we need it for these purposes or as required by law.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by calling 0415 770 509. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
We may update this policy from time to time. Last updated: 11 November 2026.